Check out our self-service tools to get help first.
Monday to Saturday: 5AM-10PM PST
Sunday: 5AM-8PM PST
Schedule Personal Bonus Point Days1-800-446-4500
24 hours a day, 7 days a week1-800-964-1800
When stores are reopened, we suggest calling the store before planning your next visit. All phone messaging will be updated with store-opening details.
Nordstrom Rack is where style meets savings. We’re your destination for brands you love at up to 70% off original department store and boutique prices. Now, together with HauteLook, a premier flash sale site featuring top brands at incredible savings, we’re giving you even more ways to shop. Whether in-store, online or on the go with our mobile apps, shopping your way is easier (and better) than ever!
If you ordered with standard shipping, you can cancel an order within 1 hour from the time it was placed. If you’re registered on nordstromrack.com, simply visit your page and select "Changed my mind" on the order you wish to cancel. You can also Chat Now and one of our representatives will be happy to assist you. If you purchased using guest checkout, contact Customer Care at 1-888-966-6283 within the same 1-hour window, and one of our representatives will be happy to help.
For all shipping methods we are unable to modify items, payment methods, or shipping methods after an order has been placed.
Please note: Not all items are available for cancellation.
STATE & LOCAL SALES TAXES
The terms contained herein are subject to change as the taxation of online transactions is continually evolving. We strive to comply with state and local tax laws as they exist currently and continue to monitor and update its taxation policies as those laws change.
States Where Nordstrom Rack and HauteLook Collect Sales Taxes
Orders shipped to AK*, AL, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, PA, PR, RI, SC, TN, TX, UT, VA, VT, WA or WI will have all applicable local and state sales taxes added to your total order, and to your shipping charges, where appropriate.
Sales Tax Collection in Alaska
As cities within Alaska update their sales tax laws and ordinances to adopt the Remote Sales Tax Code established by the Alaska remote Seller Sales Tax Commission, Nordstrom, as a remote seller, may be required to collect sales tax on transactions with destination addresses within these cities. Please visit the Alaska Remote Seller Sales Tax Commission website for more information and to learn about which cities in Alaska are participating.
States Where Nordstrom Rack and HauteLook Do Not Collect Sales Taxes
We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase may be subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. You may have a tax obligation in states where Nordstrom Rack and HauteLook do not collect sales tax. Details of how to report these taxes may be found at the websites of your respective tax authorities.
Please note: If you find a lower price at a competitor for an identical item before making your purchase, we will match that price. We are unable to match prices from auction sites and outlet stores or their websites, or other retailers’ discount promotions, shipping offers and gift card offers.
Need help using Apple Pay? See the links below for more information:
Here’s the quick scoop:
Please note: Free shipping is applied to domestic orders over $100 before tax. Items over 5lbs are excluded. For Jewelry and Beauty orders under $100, the shipping rate is $5.95. For orders under $100 in all other categories, the shipping cost is $7.95. Orders including Jewelry and Beauty items as well as items in other categories, including Watches and Accessories, will be subject to the $7.95 shipping rate. Incremental charges may apply for additional weight and size. International orders are excluded from shipping rates listed above. Valid on purchases made at nordstromrack.com only.
HauteLook: Shipping times vary depending on the item’s original location and delivery process. Here’s the breakdown on the different HauteLook shipping timelines:
Please note, we are experiencing delays in returns processing and return credits may take longer than usual to be issued. For immediate answers, see our COVID-19 FAQs.
We’ll gladly accept returns on eligible items purchased between 10/12/20 and 12/24/20 until 2/7/21. Items purchased before or after these dates are subject to our usual 45-day return policy. Just be sure you have not worn or altered it. The price tag must also be attached to the item, and you’ll need to present the receipt or invoice. Eligible returns will be credited to your original form of tender, or to a Gift Card (Gift Cards cannot be redeemed for cash unless required by law). Once you return an item, it will not be available for immediate repurchase. You can return items by mail, or at any U.S. Nordstrom Rack store. Visit our Shipping & Returns page for more details.
Please note, we reserve the right to refuse or limit quantities to anyone we believe may be purchasing items for resale. Sales to anyone management believes to be a reseller or bulk purchaser are final, and no exchanges or returns will be granted.
Our return philosophy is to be fair and reasonable with our customers, and we hope that our customers are fair and reasonable with us as well. In rare instances we feel a customer isn't being fair with us, either by regularly abusing our approach to refunds, or by having an unusually high rate of returns. These situations may ultimately end with the decision that we can no longer serve those customers.
If you don’t have an account:
For more information about The Nordy Club rewards program, click here.
Check out our self-service tools to get help first.